Terms of use
These Terms govern the use of the cymesh platform. By creating an account or subscribing to a plan, you agree to what is described below.
1. About cymesh
cymesh is a SaaS platform for website and domain monitoring. For each registered hostname, the service checks the SSL/TLS certificate once a day, availability every 5 minutes, security headers every hour and domain expiry once a day, and sends email and webhook alerts when it identifies risk of expiry, chain errors, hostname mismatch or unavailability. cymesh does not host sites nor issue certificates; it observes them.
2. Account and subscription
Each account is individual and has a single owner. The account can have one active subscription at a time, charged through Stripe, in Brazilian reais or US dollars depending on the currency of the chosen plan. Switching currency requires the current cycle to end. You may downgrade at any time: hostnames beyond the new plan's limit stop being monitored, keeping the oldest ones, and nothing is deleted — they resume if you move to a larger plan again. Cancellation and refund conditions are set out on the Refunds and cancellation page, which forms part of these Terms.
3. Hostname registration
You register only public hostnames. Monitoring starts at registration, with no proof of control required, because we collect only public data about the hostname: certificate, availability, HTTP headers, DNS and domain registration. Proving control by publishing a TXT record at _cymesh.<hostname> is optional and grants the verified ownership badge, re-verified every month; if the TXT can no longer be found after a 7-day grace period, the badge is removed and monitoring continues. Wildcards, IPs, private or reserved hostnames are rejected at registration.
4. Acceptable use
You register only hostnames you control or are authorized to watch, and you may not use cymesh to extract information from networks you don't own. Verification attempts go through the SafeEgress component described in the tech plan: only public unicast IPs, with TLS validation and redirect limits.
5. Termination
You can close the account at any time. The deletion workflow is idempotent, observable and blocks new jobs, outbox and communication immediately. Legally retained data (e.g. tax records) is segregated and cannot reactivate access.
6. Limitation of liability
cymesh is an observability tool. It does not replace the operational management of the certificate holder. Service unavailability does not exempt you from keeping your certificates renewed. cymesh is liable within the contractual limits and applicable law.
7. Supplier identification and contact
cymesh is operated by 58.363.090 PAULO HENRIQUE DE OLIVEIRA DA MOTTA RIBEIRO, Brazilian tax ID (CNPJ) 58.363.090/0001-65, established in Palmeira — PR, Brazil. The full address is held in the CNPJ registry and provided on request. Contact phone: (41) 99992-7132. Contractual matters, billing and refunds: contato@cymesh.net. Customer support: suporte@cymesh.net. Data protection officer, under article 41 of the LGPD: privacidade@cymesh.net.