Refunds and cancellation
How to cancel, when we return what you paid, and how long it takes. This page forms part of the Terms of use.
1. When access is granted
cymesh is a subscription service, with no physical delivery and no shipping. Access to the plan is released automatically once Stripe confirms the payment, which usually happens within minutes. Payment is made by credit card, in Brazilian reais or US dollars depending on the plan currency. You receive the confirmation by email at the account address.
2. Seven-day right of withdrawal
Because you subscribe online, article 49 of the Brazilian Consumer Protection Code applies: you may withdraw within 7 calendar days of payment confirmation and get the full amount back — no justification required, and no deduction for the days already used. Just write to contato@cymesh.net.
3. Cancel at any time
After the 7 days you may cancel whenever you like, with no penalty and no minimum term. Cancelling ends the renewal: the plan stays active until the end of the cycle already paid for and no new charge is made. We do not refund the remaining days of the current cycle proportionally, except in the cases in section 4. At the end of the cycle the account returns to the Free plan, which monitors 1 hostname: hostnames beyond that limit stop being monitored, keeping the oldest one. Nothing is deleted, and moving back to a larger plan resumes monitoring.
4. Our failure and billing errors
We return the amount — pro rata or in full, as appropriate — if the service becomes unavailable through our fault in a way that prevents you from using your plan, or if you are charged twice, charged after cancelling, or charged an amount different from what you agreed to. A billing error is not treated as a refund request: it is a correction, and we act on it ourselves as soon as we detect it, without waiting for you to complain.
5. How to request one
Write to contato@cymesh.net from the email registered on the account. We confirm by email which case your request falls under. Once approved, the refund is processed by Stripe to the same card you paid with. It is sent to the card issuer within 10 business days and usually appears on the statement in 5 to 10 days, depending on the bank.
6. Free plan
The Free plan is not charged, asks for no card, and therefore generates no refund. Use it as long as you like to evaluate the service before subscribing to a paid plan.